General Refund Policy
Effective Date: 1 April 2025
This General Refund Policy (“Policy”) governs refunds of payments made by clients (“Client”) for legal services provided by Altus Chambers.
1. Scope of Policy
This Policy applies to all payments made by Clients for legal services procured through the Website or the Firm’s online payment platforms. Refunds will be considered only for fees related to services not rendered, subject to the provisions outlined herein.
2. Non-Refundable Fees and Charges
The following fees and charges are non-refundable under this Policy:
a) Transaction fees charged by third-party institutions, such as banks, payment gateways, or other financial processors, at the time of payment.
b) Fees imposed on the Firm by third-party institutions for processing refunds on transactions.
c) Disbursements already incurred by the Firm, including but not limited to filing fees, recording fees, clerical fees, and other third-party payments made on the Client’s behalf.
3. Eligibility for Refunds
Refunds may only be issued in the following circumstances:
a) Overpayment or duplicate payments made in error by the Client.
b) Non-delivery of services due to circumstances solely attributable to the Firm.
c) Cancellation of services prior to their commencement.
Refund eligibility and refund amounts shall be subject to the terms and conditions outlined in any Legal Services Agreement, Letter of Engagement, or specific agreement governing the Client’s relationship with the Firm.
In the event of a conflict between this Policy and any specific agreement, the terms of the specific agreement shall prevail.
4. Refund Request Process
To request a refund, Clients must submit a written request via email to contact@altuschambers.com within fourteen (14) calendar days from the date of payment.
- Refund requests must include:
- Proof of payment;
- Detailed explanation of the refund request;
- Any supporting documentation requested by the Firm.
The Firm will review refund requests within seven (7) business days of receipt and notify the Client of its decision to approve or deny the request.
Approved refunds will be processed within fourteen (14) calendar days from the date of approval using the original payment method.
Processing times may vary based on the policies of payment gateway providers or financial institutions.
5. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of Barbados. Any disputes, claims, or legal proceedings arising under or relating to this Policy shall be subject to the exclusive jurisdiction of the courts located in Barbados.
6. Amendments to Policy
The Firm reserves the right to amend or modify this Policy at any time, without prior notice, by posting the revised Policy on the Website. Continued use of the Website or online payment platforms after amendments are published constitutes acceptance of the revised Policy.
7. Severability
If any provision of this Policy is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
8. Contact Information
For inquiries regarding this Policy, please contact:
- Email: contact@altuschambers.com
- Phone: +1 246 432 5887
Last Updated: 17 April 2025